How do I edit my CSA order?

Can only be done between Saturday at 9 am and Tuesday at Midnight

1.  Go to the CSA Store
2. View the items in your cart.
3. For the Farmers Box – if you would like to swap vegetables for alternatives, you can do so through the swap feature
4. If you would like to make more significant switches for your CSA, remove the Farmers Box from our order and select the items you would like by adding them to your cart.
5. At cart you will see an option to apply store credit if you would like to.

How do I make a store order?

Store orders can only be made between Saturday at 9am and Tuesday at Midnight

1. Using the links at the top of the page, select the store link of your pick up location
2. In the Select fulfillment option box:
   • Click the radio button to select the most convenient option for yourself.
   • Select a date.
   • Add a note if there you have any special instructions or requests. 
3. Use the search, sort filters, categories and tags to find what you are looking for quickly.
4. On the Shop tab, click Add to cart on a product to put it in your cart.
5. Click Go to checkout.
6. Specify Info and delivery settings.
   1. If you are logged in, skip to step 7.
   2. If you are not logged in but you have an account, in the Contact section click Log in, enter your credentials and then click Login. 
7. Specify Confirmation & payment settings.
   1. If you have a store credit balance and you want to apply it to your order, click Apply store credit balance to order. Note: Even if your store credit balance covers the full amount of your order, you must still click the Place order button to place your order.
      1. If you change your mind and want to remove store credit from your order, click Remove store credit from order.
   2. If you choose a credit card method, enter your Credit card number, Expiry, and Security code. 
   3. If you have a product that requires approval, such as a product sold by weight (meat, cheese), your card is only authorized at checkout. Your card is authorized for +/- 15% the total of your order. Payment is processed later after we have the actual weight of the product. You cannot apply store credit to an order with a product that requires approval.
   4. In the Select payment method section, click the payment method you prefer.
      1. If you see a Pay later option it means that you must pay for your order by the due date that is indicated. Your emailed invoice includes a link to your Order history page where you can go to pay for your order by credit card. If you have not registered an account yet, you are prompted to do so to access this page.
         
   5. In the Billing address section, click to the radio button to Use a different billing address, if applicable.
   6. If you have registered an account and selected a credit card payment method, check the box next to Save my information for a faster checkout next time in the Remember me section. This puts your credit card on file so that we can charge your card on your behalf for future orders.
      1. If you have saved one or more credit cards to your account, they are displayed as a list of radio buttons. You also have the option to save a new card at check out by selecting the Use a different card option.
8. Click Place order. The confirmation screen displays a summary of your order, and an email is sent to your inbox with the details.

How Credits Work

When you subscribe to a CSA, the value of your subscription is dispersed in the value of credits each week. Each credit is a value of $1.

Each week, the value of that week’s subscriptions is applied to your account. You can choose to get the pre-filled selections or edit your order based on the value allocated for that week. Ex 10 credits ($10) for a weekly mushroom share.

The value of a weekly vegetable share will vary from week to week based on what is seasonally available.

When you put your CSA on hold, you will receive credits to be used at a future date. For this hold period credit will be applied to your account for held boxes.

Key points about credits:
 

• If you put your CSA on hold for a week or more you will receive credits to your account for the value of the box that week. Credits are not applied until the hold date.

• If you edit the box any given week and the final value of the cart is less than the value of the box that week, your credits ARE NOT carried over for use in the future

• If you edit the box and the value is more than the set value of the box that week, then your credit card on file will be charged if you do not have a pre-existing positive balance

• Credits/positive balances cannot be used to purchase additional subscriptions in the next season

• Credits/ positive balances can be carried over from one season to the next within the same calendar year, but not year over year

The system is designed this way to support the fundamental concepts of what a CSA is and how it fluctuates with the season. We work hard to make sure that the dollar value associated with the food portion of the CSA is provided to you in full or more each season. 

How do I use my credits?

COMING SOON

How do I make a payment?

COMING SOON

How do I change my location?

When you log into your account to edit your order for a specific week, you need to pick the proper location for your pick up.

If you want to pickup at Little Current, Espanola List click here to shop.

If you want to pick up in Sudbury, On Farm, Mindemoya or M’Chigeeng click here to shop

You will have to switch your location back manually when/if you return to your normal location.

How do I put my subscription on hold?

COMING SOON