CSA Policy/ Member Agreement
What is a CSA?
Community Supported Agriculture (CSA) was a model originally conceived in the idea that neighbors buy a “share” of the farm at the beginning of the season, covering the cost of seed, irrigation parts, compost, packing supplies, and the myriad of things that the farmer needs to get the season going, and taking on some of the risk that the farmer carries in planting, tending and harvesting crops. In exchange, the “share-owners” receive fresh, seasonal produce from the farm on a regular basis. It is based on mutual respect between the customers and the farmers.
Payment
We use a program called Farmigo to help manage the financial interactions between our customers and our farm. With it, Three Forks Farms subscribers have online access to their own accounts. We accept payment via etransfer or credit card. For alternative payment methods contact us via email at eat@threeforksfarms.com
If you select AutoPay as an option, your credit card will be automatically charged for upcoming payments or renewals.
Subscription
By becoming a CSA member, you will receive a regular delivery of the subscription of your choice. You will be notified each week of subscription details and any changes that may occur.
Subscriptions not picked up
As a CSA member, you are responsible for picking up your subscription at your selected pick-up site during the pick-up hours. If you cannot pick up, we encourage you to find a friend or family member to pick up on your behalf. If you cannot pick up or make other arrangements, your subscription will be donated to a selected program, or to someone in need at the discretion of the host site. Credits are not provided for missed boxes.
Credit System
When you subscribe to a CSA, the value of your subscription is dispersed in the value of credits each week. Each credit is a value of $1.
Each week, the value of that week’s subscriptions is applied to your account. You can choose to get the pre-filled selections or edit your order based on the value allocated for that week. Ex 10 credits ($10) for a weekly mushroom share.
The value of a weekly vegetable share will vary from week to week based on what is seasonally available.
When you put your CSA on hold, you will receive credits to be used at a future date. For this hold period credit will be applied to your account for held boxes.
Key points about credits:
- If you put your CSA on hold for a week or more you will receive credits to your account for the value of the box that week. Credits are not applied until the hold date.
- If you edit the box any given week and the final value of the cart is less than the value of the box that week, your credits ARE NOT carried over for use in the future
- If you edit the box and the value is more than the set value of the box that week, then your credit card on file will be charged if you do not have a pre-existing positive balance
- Credits/positive balances cannot be used to purchase additional subscriptions in the next season
- Credits/ positive balances can be carried over from one season to the next within the same calendar year, but not year over year
The system is designed this way to support the fundamental concepts of what a CSA is and how it fluctuates with the season. We work hard to make sure that the dollar value associated with the food portion of the CSA is provided to you in full or more each season.
Communication
Three Forks Farms publishes a weekly newsletter that subscribers receive via email. The newsletter will announce any important changes in delivery schedule, prices, policies, etc.
By agreeing to join our CSA, you are also agreeing to read email communications from us including:
- Notice of account balance
- Box on hold notices
- Site changes / updates
- Special announcements (new items available in CSA store, delivery changes due to holidays, etc.)
- Site member communication (issues / changes at your site or important communication from your site host)
Please add eat@threeforksfarms.com to your address book to protect our communications from spam filters.
We encourage subscribers to give us feedback about box quality and contents by emailing us at eat@threeforksfarms.com. Please include the name on your account so that we can respond accordingly.
Refund/ Credit
If you believe you deserve a credit for poor quality, damaged, or otherwise unsaleable produce, please email us. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, how it was stored, and pictures if possible. We want to share the best quality produce possible, so your feedback helps us improve our systems and catch issues early on.
How do I sign up?
Click on the “CSA” tab on our website. A confirmation of your account, pickup location details, and start date will be automatically emailed to you.
Cancellation
Members have the option of putting their boxes on hold for selected weeks. Credit will be applied to the account for missed weeks, so that you can still receive your produce at a later time.
To cancel your CSA subscription, send us an email. We understand that things come up suddenly, but if you can, please give us at least two weeks notice if you are cancelling (moving, change in situation, etc.).
Three Forks Right to Cancel
Three Forks Farms reserves the right to cancel and refund any subscription or purchase of services at any time. Should we decide to cancel a service or subscription, the member will be notified and refund issued (if applicable)
Three Forks Farms Commitment to Kindness:
- Respect and Dignity: We treat every person respect and dignity. We recognize and value the unique backgrounds, experiences, and perspectives of each individual.
- Cultural Sensitivity: We are committed to cultural sensitivity and competency. Our team strive to understand and respect all cultural practices, beliefs, and values.
- Gender Diversity and Expression: We affirm and support people of all gender identities and expressions. Our farm provides a safe space where people can explore and express their gender identity freely and without judgment.
- Equity and Fairness: We are dedicated to promoting equity and fairness in our services.
- Continuous Learning and Improvement: We are committed to ongoing education and training for our staff on issues related to diversity, inclusion, and cultural competence. This ensures that we remain up-to-date with best practices and are equipped to meet the evolving needs of our diverse clientele.
- Open Communication: We encourage open communication between staff, members and customers. This fosters trust, understanding, and collaborative goal-setting.
- Feedback and Accountability: We welcome feedback from staff and members regarding their experiences at our farm. We embrace diversity and inclusion as core values.
- Harassment: Three Forks considers harassment, discrimination, bullying, or exclusion based on any aspect of diversity as unacceptable behavior that will not be tolerated under any circumstances. Harassment is defined as any unwelcome behaviour that creates an intimidating, hostile, or offensive environment for our members or our staff. Examples of harassment that will not be tolerated at Three Forks include:
- Verbal Harassment: Insults, derogatory comments, offensive jokes based on race, ethnicity, religion, gender, sexual orientation, gender identity/expression or disability. This includes any comments likely to cause hostility or discomfort by humiliating, offending or intimidating someone.
- Physical Harassment: Unwanted physical contact, invasion of personal space, or any form of physical intimidation.
- Sexual Harassment: Inappropriate or unwelcome sexual advances, or other verbal or physical conduct of a sexual nature.
- Bullying: Persistent and intentional behaviour intended to hurt, threaten, or harm others emotionally or physically.
- Cyberbullying: Using electronic communication to harass, intimidate, or threaten others, including through our social media platforms and e-mail.
- Additional behaviors that are not tolerated at include:
- Destructive Behavior: Threatening behavior to another individual, damaging or altering any part of the building, inside or out, including furniture, equipment, or other people’s belongings.
- Physical Violence: Intentional or unintentional physical force, statement, or behavior that is reasonable to interpret as a threat. Anyone who believes they are at risk of violence must inform ownership immediately.
- Psychological and Emotional Violence: Characterized by a person subjecting, or exposing, another person to behavior that may result in psychological trauma.
- Exclusionary Actions: Denying certain participants opportunities to share views, skills and other contributions; and creating or reinforcing an inequitable learning environment.
- Oppressive Behavior: Any conduct that demeans, marginalizes, rejects, threatens, or harms anyone on the basis of identity, background, race, gender, socio-economic status, appearance or ability.
- Harassment of any kind undermines our commitment to providing a safe and supportive environment for all. If you experience or witness harassment during your visit, please notify a staff member immediately so that we can address the issue promptly and effectively. Employees reserve the right to refuse service or interaction with clients engaging in any form of harassment, be it through email, phone or in person. Reports of harassment will be investigated promptly.
- Members risk a loss of service if they do not adhere to our kindness policy.