CSA Policy/ Member Agreement
What is a CSA?
Community Supported Agriculture (CSA) was a model originally conceived in the idea that neighbors buy a “share” of the farm at the beginning of the season, covering the cost of seed, irrigation parts, compost, packing supplies, and the myriad of things that the farmer needs to get the season going, and taking on some of the risk that the farmer carries in planting, tending and harvesting crops. In exchange, the “share-owners” receive fresh, seasonal produce from the farm on a regular basis. It is based on mutual respect between the customers and the farmers.
Payment
We use a program called Farmigo to help manage the financial interactions between our customers and our farm. With it, Three Forks Farms subscribers have online access to their own accounts. We accept payment via etransfer or credit card. For alternative payment methods contact us via email at eat@threeforksfarms.com
If you select AutoPay as an option, your credit card will be automatically charged for upcoming payments or renewals.
Subscription
By becoming a CSA member, you will receive a regular delivery of the subscription of your choice. You will be notified each week of subscription details and any changes that may occur.
Subscriptions not picked up
As a CSA member, you are responsible for picking up your subscription at your selected pick-up site during the pick-up hours. If you cannot pick up, we encourage you to find a friend or family member to pick up on your behalf. If you cannot pick up or make other arrangements, your subscription will be donated to a selected program, or to someone in need at the discretion of the host site. Credits are not provided for missed boxes.
Credit System
When you subscribe to a CSA, the value of your subscription is dispersed in the value of credits each week. Each credit is a value of $1.
Each week, the value of that week’s subscriptions is applied to your account. You can choose to get the pre-filled selections or edit your order based on the value allocated for that week. Ex 10 credits ($10) for a weekly mushroom share.
The value of a weekly vegetable share will vary from week to week based on what is seasonally available.
When you put your CSA on hold, you will receive credits to be used at a future date. For this hold period credit will be applied to your account for held boxes.
Key points about credits:
- If you put your CSA on hold for a week or more you will receive credits to your account for the value of the box that week. Credits are not applied until the hold date.
- If you edit the box any given week and the final value of the cart is less than the value of the box that week, your credits ARE NOT carried over for use in the future
- If you edit the box and the value is more than the set value of the box that week, then your credit card on file will be charged if you do not have a pre-existing positive balance
- Credits/positive balances cannot be used to purchase additional subscriptions in the next season
- Credits/ positive balances can be carried over from one season to the next within the same calendar year, but not year over year
The system is designed this way to support the fundamental concepts of what a CSA is and how it fluctuates with the season. We work hard to make sure that the dollar value associated with the food portion of the CSA is provided to you in full or more each season.
Communication
Three Forks Farms publishes a weekly newsletter that subscribers receive via email. The newsletter will announce any important changes in delivery schedule, prices, policies, etc.
By agreeing to join our CSA, you are also agreeing to read email communications from us including:
- Notice of account balance
- Box on hold notices
- Site changes / updates
- Special announcements (new items available in CSA store, delivery changes due to holidays, etc.)
- Site member communication (issues / changes at your site or important communication from your site host)
Please add eat@threeforksfarms.com to your address book to protect our communications from spam filters.
We encourage subscribers to give us feedback about box quality and contents by emailing us at eat@threeforksfarms.com. Please include the name on your account so that we can respond accordingly.
Refund/ Credit
If you believe you deserve a credit for poor quality, damaged, or otherwise unsaleable produce, please email us. We will evaluate cases individually. Be sure to include what day/time you picked up the produce, how it was stored, and pictures if possible. We want to share the best quality produce possible, so your feedback helps us improve our systems and catch issues early on.
How do I sign up?
Click on the “CSA” tab on our website. A confirmation of your account, pickup location details, and start date will be automatically emailed to you.
Cancellation
Members have the option of putting their boxes on hold for selected weeks. Credit will be applied to the account for missed weeks, so that you can still receive your produce at a later time.
To cancel your CSA subscription, send us an email. We understand that things come up suddenly, but if you can, please give us at least two weeks notice if you are cancelling (moving, change in situation, etc.).